What are the stores business hours?

We are open Monday through Thursday 8am to 5pm CST with the exception of the following:

    • New Year’s Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving
    • Christmas
How do I reset my password?

At the login screen >> click “Forgot your password?” We will send you an email to reset your password.

How do I update my address?

Login into your account >> click on  “View Address” >> select the “Edit” option >> update your contact information >> click “Update Address”.

Can I place an order over the phone?

We appreciate your interest in our product but at this time, we do not have a system available to place orders over the phone.

What is your refund policy?

Please see our Return Policy page for details.

Please contact us at for return authorization before returning any products.

How can I cancel my order?

If your order has already been processed, it cannot be cancelled. If it has not yet been processed, or should you have additional questions, you can reach us via [email protected] more information.

How do I contact Customer Support?

We are available during store hours, and we can be reached by email at [email protected]

We strive to return all emails within 24-48 hours Monday through Thursday and will be answered during business hours in the order they are received.

How long before my product(s) arrive?

Orders will be shipped within 2-3 business days of receiving your order. Please allow an additional 2 to 3 business days for the product to be delivered.
Please Note, our office is closed on Friday and all orders after 3pm Thursday will not be processed till the following Monday.
*Note: Items that are on backorder or shipping from multiple locations may require additional processing time.
Please email us at [email protected] for questions specific to your order.

Do you ship internationally?

Yes and No. If you are an active patient who is under the care and supervision of Dr Hagmeyer then Yes we do ship internationally. If you are not a patient, We do not ship to countries outside of the US.

Also please note, that customs regulations can change monthly in each country; if not adhered to properly, your order is at risk for being returned or confiscated. Dr Richard Hagmeyer, DrHagmeyer.com, nor any of it’s employees are liable for any losses, damages, additional fees caused or accrued by customs or otherwise, or delays by delivery services. Dr Hagmeyer is not liable for and will not refund any orders confiscated by customs; you are purchasing at your own risk.

How do I check my order status?

You should have received a confirmation email after placing your order. You can click on the “View Order” link in that email, to see your order status.  Once the order has shipped, tracking information will be displayed on that page, as well.

What is your refund policy?

We accept unopened returns within 14 days of purchase, minus shipping/handling fees. Return shipping is paid by the customer. If merchandise/products if received and it is broken, You must immediately take pictures of damaged merchandise and email [email protected] us within 24 hours of receiving goods.

You can learn more about our refund policy on the website by visiting our refund policy.
Please contact us at for return authorization before returning any merchandise. Any products/merchandise returned without prior authorization will not be accepted.

How do I receive my refund?

You will be refunded back on the card or PayPal account you used to purchase the original order. Refunds will be issued for returns weekly in accordance to our return policy.
Refunds can take 3-5 business days to show as processing on your account. However, you will always know when a refund is issued as you will be notified via email.

Terms of Service

Our Terms of Service Policy information.